Get in Touch With Us

Got a question about how sweepstakes casinos work, spotted something that needs updating, or want to suggest an operator we haven't covered yet? This page explains the best way to reach us and what happens once your message lands in our inbox.

The Best Way to Contact Our Team

Email is the most reliable route to us. Send your message to [email protected] and a member of the editorial team will read it personally. We don't rely on automated ticketing to give the impression of a response — if you write to us, a real person replies.

To help us get back to you quickly, it's worth including a few details upfront: which page or operator your message relates to, what you're trying to find out, and roughly what state you're writing from if the question touches on availability. We aim to reply within two working days, though this can stretch slightly during particularly busy periods.

What You Can Get in Touch About

• Questions about how sweepstakes casinos work — including the Gold Coins and Sweepstakes Coins model, how the "no purchase necessary" alternative entry method works, or how prize redemption is generally handled.
• Corrections or outdated information — operator offers, eligible states, and terms change often. If you notice something on our site that no longer matches what an operator publishes, please tell us so we can look into it.
• Content suggestions — if there's a topic, a comparison, or a platform you'd like to see us cover, we're happy to hear the idea, though we can only review and rank operators we've actually researched.
• Partnership or editorial enquiries — if you represent a sweepstakes or social casino brand and want to discuss coverage, introduce yourself and outline what you have in mind.
• Concerns about play habits — if you or someone you know is finding it hard to keep play in check, mention this in your message and we can point you toward general responsible-play resources. We're not a substitute for professional support, but we take these messages seriously.

Why We Can't Answer Legal or Account-Specific Questions

We're an independent comparison and review site, not an operator, a law firm, or a regulator. That means there are a few things we genuinely can't help with:

• Account issues — password resets, verification delays, or redemption problems need to go through the operator's own support team, since they hold your account details and terms.
• Legal advice on eligibility — whether a particular sweepstakes casino is available or appropriate for you depends on your state and that operator's own terms. Sweepstakes casino availability varies by state, and some jurisdictions restrict or prohibit this model, so we always recommend checking the operator's current terms and your local rules directly rather than relying on advice from any third-party site, including ours.
• Tax guidance — redeemed prizes may carry tax obligations under federal and state rules. We can explain the general concept, but for anything specific to your situation, a tax professional or official guidance is the right source.

If your message touches on one of these areas, we'll do our best to point you in the right direction, but we won't offer a definitive legal or tax opinion.

How We Use Reader Feedback

Our editorial ratings and rankings — like the ones you'll see for operators such as Spinblitz, Lone Star, or Casino.Click elsewhere on this site — are based on our own research into published terms, offers, and game libraries, and are never influenced by advertising arrangements. Reader feedback plays a real part in keeping that research current. If you tell us an offer has changed, a state list has been updated, or a redemption threshold no longer matches what we've published, we'll verify it and correct the page.

If you're comparing sweepstakes casinos more broadly and want a starting point, our other coverage — including guidance for readers outside standard licensed markets, such as trusted non-GamStop casinos in the UK — may be a useful reference alongside anything you're asking us about.

Before You Write In

A few quick checks can sometimes save you a round trip:

1. If your question is about a specific operator's offer terms, minimum age, or excluded states, check that operator's own terms and conditions page first — these are updated directly by the operator and can change faster than any third-party summary.
2. If you're asking about redemption, remember that most platforms require identity verification (typically a government-issued photo ID, and sometimes proof of address) before a Sweepstakes Coins redemption is processed, and thresholds vary by operator.
3. If you're unsure whether a platform serves your state, the operator's own eligibility page is the most current source, since operators can adjust which states they serve with little notice.

If you've checked and still have a question we haven't answered elsewhere on the site, we're glad to help — just drop us a line.